How Can We Help?

If you need any help before, during, and after your purchase, this is the place to be.

Help Center

Find answers to commonly asked questions, and submit requests to appropriate help teams as needed by choosing the service below:

General

VFX Cartel is an online marketplace service for digital assets, tailored to the needs of filmmakers, videographers, editors, and other creators who need cinematic assets and products whenever they need them. We offer a library of high-quality, tailored content from talented independent creatives. All items on VFX Cartel are licensed for use in all commercial & free projects.

VFX Cartel is an online marketplace service for digital assets, tailored to the needs of filmmakers, videographers, editors, and other creators who need cinematic assets and products whenever they need them. We offer a library of high-quality, tailored content from talented independent creatives. All items on VFX Cartel are licensed for use in all commercial & free projects.

Your Account

Yes, you must create an account to access your invoices & downloads. Once you create an account, your downloads, invoices, and account details are securely stored for your personal use. You may access & change your information at anytime.

Yes, you may change your account information at anytime. You can update your account details and payment information after you log in.

Once you are logged in, click the Downloads tab to access all of your purchased downloads.

Once you are logged in, click on the Orders tab to view your invoices.

Your account information is stored in our secure database. The only person who has access to your information is you. If you have any questions about account security contact us here.

Buying & Item Support

Item(s) should be downloaded immediately after purchasing. A download link will be set directly Items may be removed from VFX Cartel from time to time.

Some of the products come with effects that are quite large in file size, meaning the download may take longer (depending on internet speed). If you have  accidentally stopped the download or experienced a computer crash, you can simply click on the link on the email receipt and begin downloading again. If in those rare cases you’re still having trouble, contact me and I will be happy to help.

As a marketplace business, we pay our vendors within 7 days their item sells. Because of this, we are not able to issue refunds past the 7 day period. With that being said, we want you to be absolutely thrilled with your purchase.

 

Please contact us at info@vfxcartel.com if you are unhappy with your item.

Seller Support

We are an e-commerce platform therefore, our service is our online store. Your product is listed in the store ready to be purchased. We have constant marketing campaigns running to push traffic to our website. This includes marketing via social media platforms and other outlets. We have various tools at our disposal and we ensure that your item reach its optimal exposure within our immediate network and beyond.

VFX Cartel is only accepting digital products. This Includes presets for editing softwares, sound files, video files, & LUT files. All items must be related to filmmaking and video editing. Please contact us if you have any questions!

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