VFX Cartel Has Your Back
As a marketplace of individual creators, we are invested in making sure every purchase is a great experience.
We’re ready to help if something goes wrong.
Around the Clock Support
Our Team is here for you 24/7.
VFX Cartel’s commitment to your privacy and security.
Frequently Asked Questions
Some of the products come with effects that are quite large in file size, meaning the download may take longer (depending on internet speed). If you have accidentally stopped the download or experienced a computer crash, you can simply click on the link on the email receipt and begin downloading again. If in those rare cases you’re still having trouble, contact me and I will be happy to help.
An order confirmation email with your product will be sent immediately after purchase. If you haven’t received it contact me and I will send it to you. Also, you can create an account and view your invoices here.
You may have checked out as a guest. To claim an order you purchased as a guest:
- Open your email inbox.
- Locate the email receipt you received when you placed your order. This email is sent from firstname.lastname@example.org.
- Click the order number in the first line of your receipt.
- Follow the steps to sign in or create an VFX Cartel account.
- Your order is automatically connected to your new Etsy account.
If you can’t find it, please contact VFX Cartel Support.