VFX Cartel Has Your Back

As a marketplace of individual creators, we are invested in making sure every purchase is a great experience.

Issue Resolution

We’re ready to help if something goes wrong.

Contact Your Seller

Each shop on VFX Cartel is independent. Refunds, exchanges and returns policies varies from seller to seller. If you have a question about a recent order, the seller is best person to ask.

Open a Case

If you and the seller cannot resolve a problem with your order, you may be eligible to open a case.

Work With VFX Cartel

After your open a case, Etsy can act as a mediator to work with you and the seller.

Around the Clock Support

Our Team is here for you 24/7.

Help Center

Looking for some quick answers Interested in learning more about some features on our site? Check out our Help Center

Support Team

We have specialists standing by to help you with any problem you may have.

Trust & Safety Team

Our Trust and Safety Team works continuously to ensure the safety on our marketplace and enforcement of our community rules.

Marketplace Security

VFX Cartel’s commitment to your privacy and security.

Account Privacy

At VFX Cartel, we care about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.

Payments

All credit card information sent to VFX Cartel is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors (Stripe & Paypal). VFX Cartel stores no sensitive credit card information.

Seller Standards

VFX Cartel has a list of requirements each store must meet to remain on our platform. This ensures that troublesome shops are removed and your buying experience stays protected.

FAQ

Frequently Asked Questions

Some of the products come with effects that are quite large in file size, meaning the download may take longer (depending on internet speed). If you have  accidentally stopped the download or experienced a computer crash, you can simply click on the link on the email receipt and begin downloading again. If in those rare cases you’re still having trouble, contact me and I will be happy to help.

An order confirmation email with your product will be sent immediately after purchase. If you haven’t received it contact me and I will send it to you. Also, you can create an account and view your invoices here.

You may have checked out as a guest. To claim an order you purchased as a guest:

  1. Open your email inbox.
  2. Locate the email receipt you received when you placed your order. This email is sent from info@vfxcartel.com.
  3. Click the order number in the first line of your receipt.
  4. Follow the steps to sign in or create an VFX Cartel account.
  5. Your order is automatically connected to your new Etsy account.

 

If you can’t find it, please contact VFX Cartel Support.